Head of IT Operations Full Time (Hybrid)

Sygnum is a global digital asset banking group, founded on Swiss and Singapore heritage. We empower professional and institutional investors, banks, corporates and DLT foundations to invest in digital assets with complete trust. Our team enables this through our institutional-grade security, expert personal service and portfolio of regulated digital asset banking, asset management, tokenisation and B2B services.

In Switzerland, Sygnum holds a banking licence and has CMS and Major Payment Institution Licences in Singapore. The group is also regulated in the established global financial hubs of Abu Dhabi and Luxembourg.

We believe that the future has heritage. Our crypto-native team of banking, investment and digital asset technology professionals are building a trusted gateway between the traditional and digital asset economies that we call Future Finance. To learn more about how Sygnum’s mission and values are shaping this digital asset ecosystem, please visit sygnum.com and follow us on LinkedIn and X.

Our values

A key pillar of our success are the Sygnum values that define and unite us a team. We proudly call them our SYGN values:

• S stands for the importance we hold in Seeking and seizing opportunities, and the way we take personal ownership for delivering results for our clients;
• Y represents the way we say Yes to maintaining the highest level of integrity and fairness in everything we do. Sygnumers always display confidence without attitude;
• G reminds us to always Grow and win together. We only succeed by supporting each other and challenging ourselves, and our team-mates, to reach for new heights;
• N is here for Nose for value because we are always looking to focus on what matters most to our clients, partners and team.

Sygnum has one of the most diverse teams in the industry. Diversity plays a central role in keeping our work culture open, our teams productive and energised, and our solutions at the forefront of the industry. In the spirit of our SYGN value to “grow and win together”, we fully embrace an equal opportunity mindset in the way we onboard, develop and promote our team members.

About the role

As the Head of IT Operations at Sygnum, you will lead the central hub that interfaces with clients, business units, and technology to support daily business activities. Your role is crucial in maintaining high-quality IT services and ensuring robust business operations. By optimizing IT Operations, you will significantly boost the organization’s competitiveness and reputation, enabling the company to swiftly adapt to evolving client needs and stay ahead in a competitive landscape. You will be responsible for strengthening IT Operations, leveraging automation, and building a service-oriented organization that prioritizes security, efficiency, business continuity, and customer-centric solutions.

Main resposibilities:

• Manage global IT Operations (Switzerland and Singapore-based team).
• Ensure stable IT infrastructure and compliance with SLAs.
• Oversee global IT services and license management (e.g., Microsoft, Azure Cloud).
• Lead ITIL processes (Incident, Problem and Change Managment, and Security Operations).
• Oversee strategic IT Operations roadmap.
• Enhance IT Operations for efficiency through automation and continuous improvement.
• Manage internal and external audits related to data and infrastructure.
• Oversee outsourcing partners and manage vendor contracts.
• Prepare IT budgets for hardware, software and change initiatives.
• Manage internal and external Security Operations.
• Lead the Major Incident Management team.
• Manage workplace and office infrastructure

Our ideal candidate

• Over 10 years of experience in managing IT Operations and leading people.
• Degree in systems technology, engineering, science, technology, or business (Bachelor’s or equivalent).
• Demonstrated success in building and improving IT Operations, including service organization, automation, and workplace management.
• Extensive expertise in managing Microsoft-based infrastructure (Entra, Office365, Azure).
• Proficient in Microsoft security products (Sentinel, Purview, MS Defender).
• Significant experience with third-party service providers (e.g., outsourcing).
• More than 5 years of experience in IT process standardization and ITIL v4 certification.
• Excellent communication and persuasion skills with internal and external stakeholders.
• Highly organized with a strong commitment to continuous improvement and value delivery for customers.
• Fluent in English (spoken and written).

Nice to have:

• Fluent in German.
• General IT network experience is a plus.
• Relevant certifications in the areas of ITIL, Microsoft etc.
• Interest and knowledge in cryptocurrencies, blockchain, or similar.

Our offer

Joining Sygnum means being part of a dynamic, global team that is building a trusted gateway between the traditional and digital asset economies. Working at Sygnum, you will experience our fast-paced, exciting work environment that embraces meritocracy and collaboration and open communication. Alongside our ambitious long-term mission, we also come together for reaching important milestones and annual crypto-industry anniversaries like Bitcoin Pizza Day, and regularly celebrate together at themed company events as part of our journey to shape Future Finance.

Sygnum offers a comprehensive package of benefits for all team members. They include:

• Attractive combination of market salaries and entrepreneurial incentive scheme
• 25 days annual vacation
• Flexible/Work at home policies
• Professional development via Mentoring and Buddy programs
• One-month fully paid sabbatical for every five years of continuous employment

If you are passionate about the potential of blockchain to share Future Finance and your profile is a good fit for this position, please send us your CV today!