Customer Service Specialist Full Time (Remote)

Phemex is a crypto derivatives exchange founded in Singapore with a vision to universalise fair financial access beyond backgrounds, borders and beliefs. With powerful features for seamless trading and a proprietary hierarchical deterministic cold wallet system, Phemex is building the world’s most trustworthy cryptocurrency derivatives trading platform. In less than two years, we rose to be among the top global exchanges with daily trading volume in the billions.

Responsibilities

• Handle customer requests through live chat and other online tools.
• Provide accurate, valid and comprehensive information by using the right customer service methods/tools.
• Provide proper solutions to customer issues within reasonable time limits.
• Keep records of customer interactions and follow-up to ensure smooth and accurate resolution of customer issues.
• Follow communication procedures, guidelines, and policies.
• Ensure customer satisfaction and provide professional customer support.
• Maintain a positive, empathetic, and professional attitude toward customers at all times.
• Supporting UTC 16:00PM – 1:00AM

Requirements

• At least 1 year’s customer support working experience; financial industry would be a plus
• Bachelor’s degree or above;
• Native in German and communicate commercially in spoken English and emails Email or reply to the messages in
• English fluently; any English language certification would be a plus;
• Kindly personality and warm-hearted and detail orientation;
• Could handle multiple tasks in the high-pressure work status and keep a professional attitude and strong teamwork spirit would be a plus.
• Positive about the crypto industry.