Legal Response Team Specialist Full Time (Hybrid)

Who We Are

At OKX, we believe that the future will be reshaped by crypto, and ultimately contribute to every individual’s freedom.

OKX is a leading crypto exchange, and the developer of OKX Wallet, giving millions access to crypto trading and decentralized crypto applications (dApps). OKX is also a trusted brand by hundreds of large institutions seeking access to crypto markets. We are safe and reliable, backed by our Proof of Reserves.

Across our multiple offices globally, we are united by our core principles: We Before Me, Do the Right Thing, and Get Things Done. These shared values drive our culture, shape our processes, and foster a friendly, rewarding, and diverse environment for every OK-er.

About The Opportunity

You will be expected to show a high level of technical knowledge and professionalism at all times when responding to queries from international legal authorities, law firms and relevant parties within a stipulated time-frame.

What You’ll Be Doing

• Attending to inquiries from legal authorities and legal representatives from all around the world while maintaining delivery of a high quality service level.
• Liaising with internal stakeholders such as compliance, risk and customer service teams ensuring all queries are dealt with in a professional manner and escalating where appropriate.
• Maintaining a working knowledge of company products to effectively communicate with external stakeholders.
• Creating and maintaining strong relationships with company partners and external stakeholders.
• Escalate any queries or unresolved issues to Supervisors and as advised by the operations management, which cannot be completed within the agreed procedures.
• Support the enhancement of our team function.
• Manage or participate in specific projects which may arise from time to time.

What We Look For In You

• A degree in law / compliance / a related field which demonstrates critical thinking.
• Proficiency in English plus at least one additional EU language (spoken and written).
• Experience in a legal related role or customer service.
• Excellent communication and writing skills, and is detailed-oriented.
• Ability to work independently and as part of a team.
• Comfortable working in a fast-paced, dynamic environment with changing priorities.
• Strong people skills: Ability to navigate difficult situations and stay calm under pressure.
• Solutions mindset: passionate to find the right solution and resolve the issue.
• Excellent time management: ability to multi-task to solve issues while managing time.
• Quick learner: ability to ramp up quickly and act on feedback constructively.
• Willingly to work on a rotational shift.

Nice to Haves

• Working knowledge of CRM tools.
• Familiar with crypto/finance-technology industry/blockchain tracing.
• Experience working with teams across global offices and time zones.

Perks & Benefits

• Competitive total compensation package
• L&D programs and Education subsidy for employees’ growth and development
• Various team building programs and company events
• Wellness and meal allowances
• Comprehensive healthcare schemes for employees and dependants
• More that we love to tell you along the process!

Notice

All official OKX vacancies are published on this website. While roles may appear on selected third-party platforms from time to time, information on other sites may be inaccurate or outdated. If in doubt, please apply directly through our official careers website.

Information collected and processed as part of the recruitment process of any job application you choose to submit is subject to OKX’s Candidate Privacy Notice.