Customer Service Specialist Full Time

LBank is a “Young OG” exchange with a long history. We offer generous and fair incentive mechanism, flat management atmosphere, and fast decision-making mechanism. If you are ambitious, eager to break through yourself, and passionate about your work, join us! We will provide you with a broader development platform to do challenging work. We look forward to seeing the best of you and your great accomplishment.

Job responsibilities:

• Responsible for maintaining and expanding users, and assisting users to solve various problems encountered by users through email, phone, QQ, WeChat, not limited to financial and technical problems;
• Able to timely find problems and optimize customer service to improve user experience;
• Summarize and sort out the increasing customer demands and problems, and assisted other departments and manager to deal with related problems;
• Responsible for handling high-end business complaints, timely reporting and dealing with emergencies.

Job requirements:`

• Integrity, patience and responsibility;
• Great interest in digital assets (such as Bitcoin, Ethereum, etc.) and blockchain industry;
• Familiar with and love the financial industry, have more than 1 year’s customer service experience, have been engaged in financial product customer service, customer manager related workers is preferred;
• Good communication and presentation skills, good psychological quality, able to deal with various emergencies, and able to work under pressure;
• Steady, love customer service, good service awareness and strong team spirit.

Delivery method: Please send your resume to hr@lbank.info（Title format: job position + name）