Senior Application Support Engineer Full Time

Gemini is a crypto exchange and custodian that allows customers to buy, sell, store, and earn more than 30 cryptocurrencies like bitcoin, bitcoin cash, ether, litecoin, and Zcash. Gemini is a New York trust company that is subject to the capital reserve requirements, cybersecurity requirements, and banking compliance standards set forth by the New York State Department of Financial Services and the New York Banking Law. Gemini was founded in 2014 by twin brothers Cameron and Tyler Winklevoss to empower the individual through crypto.

Crypto is about giving you greater choice, independence, and opportunity. We are here to help you on your journey. We build crypto products that are simple, elegant, and secure. Whether you are an individual or an institution, we want to help you buy, sell, and store your bitcoin and cryptocurrency. Crypto is not just a technology, it’s a movement.

Gemini is establishing itself as the industry leading exchange for institutional trading of digital assets. You will be at the forefront of providing support to Gemini’s customer base and will work closely with our engineering teams on the continuous improvement of the Gemini platform. You are customer focused and have a track record of being an application support expert within the Financial Technology space. Building and configuring internal operational tools is something that you enjoy and excel in. You will leverage your experience to help Gemini bridge the gap between traditional Financial Service platforms and our world class digital asset exchange.

This role will be based in our Singapore office once it is safe to return to the workplace.

Responsibilities:

• Provide technical support services to Gemini’s institutional and retail customer base as well as partnered vendors, with a focus on Gemini APIs, network connectivity, and application support
• Investigate and precisely communicate application issues referencing appropriate logs to Gemini development teams
• Maintain and deploy API documentation, accounting for relevant engineering changes for all Gemini APIs
• Assist all support teams with operational tools to help the overall support service at Gemini
• Clearly articulate issues to customers in a way that instills confidence and reliability
• Assist in the on-boarding and certification process of FIX and Web API customers
• Provide second level support to sales and business development teams

Qualifications:

• BA/BS degree in technical or engineering concentration
• 3 years of experience in a technical support role at an Exchange, OMS or other Financial Services Technology provider
• Working knowledge of SQL databases and writing well-formed queries
• Excellent communication skills, both written and verbal
• Well versed in navigating systems, running commands from a Unix terminal, and measuring system performance
• Extensive experience with Python or other scripting languages
• Extensive experience with APIs ● Experience and passion for cryptocurrency/blockchain technology

Preferred Qualifications:

• 5 years of experience in a technical support role at an Exchange, OMS or other Financial Services Technology provider
• Deep understanding of FIX protocol and underlying network connectivity approaches. Highly skilled in identifying and solving FIX application issues
• Extensive project management experience, a PMP certification or equivalent.
• Experience with Datadog, Looker, ZenDesk, Docker
• Front end development experience, and familiarity with HTML, CSS, Javascript o React, Flask for Python web server backend.

It Pays to Work Here

We take a holistic approach to compensation at Gemini, which includes:

• Health, Vision and Dental insurance covered at 100% for employees and dependents
• At least 12 weeks paid Parental Leave
• Flexible Time Off
• Business Travel Medical Insurance

At Gemini, we strive to build diverse teams that reflect the people we want to empower through our products, and we are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or Veteran status. Equal Opportunity is the Law, and Gemini is proud to be an equal opportunity workplace. If you have a specific need that requires accommodation, please let a member of the People Team know.