Application Manager – Wallet Infrastructure Full Time (Hybrid)

Crypto Finance Group, part of Deutsche Börse Group, provides professional digital asset solutions to institutional clients. The Group comprises Crypto Finance AG, regulated by FINMA in Switzerland, offering trading, custody, and wallet services, as well as Crypto Finance (Deutschland) GmbH, regulated by BaFin in Germany, offering trading and custody services. In January 2025, Crypto Finance secured a MiCAR license for the European market as one of the first providers in the EU. Crypto Finance AG is a SIX-approved crypto custodian for ETP issuers.

About the role

We are looking for a Platform Manager – Wallet Infrastructure to support the operation, stability, and continuous improvement of our platform. You will be the second-line owner for production incidents, coordinate releases across technical and delivery teams, integrate new institutional clients, and turn recurring issues into a prioritized improvement roadmap. The role sits at the intersection of technology, operations, and stakeholder service — the person who keeps the wallet infrastructure running and brings new clients onto them.

Responsibilities

• Application & platform stability: Own the day-to-day running of Crypto Finance’s wallet infrastructure, ensuring availability, stability, and performance in production.
• Production incident management: Act as the second line (L2) owner for production incidents — receiving escalations from first line (relationship managers, operations), owning triage and resolution through configuration changes, conducting root cause analysis, and escalating code-level defects to engineering (third line).
• Release management: Plan and coordinate platform releases with the engineering and QA team — scheduling, change control, pre-release validation, and post-release verification.
• Client integration & onboarding: Support institutional clients through integration and troubleshooting, ensuring each client passes conformance testing certification before going live in production.
• System configuration: Configure and maintain platform and application settings to meet business and client requirements.
• Ticket & backlog management: Open, track, and manage tickets for production issues and improvements, and maintain and prioritize the backlog.
• Continuous improvement: Evaluate platform performance and drive improvements to reliability, speed, and scalability.
• Delivery coordination: Support the Product Manager on ongoing initiatives and ensure platform upgrades are delivered on time.
• Stakeholder communication: Collaborate with internal teams (engineering, operations), institutional clients, and vendors to ensure the platform meets business needs and that issues are resolved promptly.
• Security & compliance: Ensure that the platform adheres to relevant security, regulatory, and compliance requirements, including DORA.
• Knowledge management: Maintain comprehensive platform documentation and a current knowledge base.

Requirements

• Minimum 3 years of operating or managing production-grade financial technology platforms within financial services.
• Working knowledge of blockchain technology, transaction workflows, and wallet infrastructure setups.
• Proven experience in production incident management and root cause analysis.
• Experience coordinating releases and change management across technical and vendor teams.
• Strong understanding of API-based integrations and system connectivity (REST, WebSocket).
• Proficiency with ticketing and backlog management tools (Jira preferred).
• Familiarity with regulatory frameworks relevant to financial markets (e.g., DORA).

Benefits

• Be part of an international, fast-paced blockchain and fintech team led by experienced professionals
• Shape the future of finance while working at the cutting edge of B2B digital asset solutions
• Contribute to a collaborative, entrepreneurial culture with flat hierarchies
• Take on meaningful responsibility with room for learning and professional growth
• Gain deep industry insights and make a tangible impact
• Join regular company-wide meetings, knowledge-sharing sessions, and team events
• Enjoy a modern and central workplace in Zurich with top-tier infrastructure

Our culture

At the heart of our company, we prioritize:

• Innovation and Continuous Learning
• Collaboration and Knowledge Sharing
• Entrepreneurial Spirit and Flat Hierarchies
• Values such as Excellence, Delivery, Ownership, Passion, and Unity

Please note:

• We do not accept CVs from recruiting or staffing agencies.
• Due to the Swiss labor legislation, we can only accept applicants who have the right to work in Switzerland (are in possession of a Swiss work permit or are EU/EFTA citizens). All other applications will not be considered.
• If this is the position for you, and you have a Swiss work permit and/or EU citizenship, please send us your complete application, incl. cover letter, CV, and references.