Senior VIP Relationship Specialist, CIS Full Time (Remote)

About Us

Established in March 2018, Bybit is one of the world’s fastest-growing cryptocurrency exchanges, serving over 70 million registered users globally. We provide a professional-grade trading platform featuring an ultra-fast matching engine, exceptional customer service, and multilingual community support.

Bybit offers innovative spot and derivatives trading, mining and staking products, and robust API solutions for both retail and institutional clients worldwide. Our mission is to build the most reliable, transparent, and user-centric digital asset trading ecosystem. Driven by our core values — Listen, Care, and Improve — we continuously enhance our technology and services to deliver a faster, fairer, and more human trading experience. Our platform is built from the ground up using best-in-class infrastructure to ensure industry-leading security, speed, and transparency, supported by 24/7 multi-language customer support.

Today, Bybit is recognized as one of the most trusted and reliable cryptocurrency trading platforms in the global digital asset space.

Job Overview

We are looking for a motivated VIP Relationship Specialist to join our Client Services team, with a primary focus on CIS markets. This role will serve as the key point of contact for VIP and institutional clients in the region, with an emphasis on client servicing, relationship development, and regional business growth.

Key Responsibilities

• Acquire, manage, and develop relationships withVIP and institutional clients across the CIS region
• Maintain strong client relationships through regular, proactive communication and engagement
• Support client retention and satisfaction by delivering responsive, high-quality client service
• Assist in improving client service workflows, reporting, and account management processes
• Monitor client trading activity, identify client needs, and prepare basic account performance insights
• Work closely with internal teams (Trading, Operations, Product, Compliance, and Support) to ensure smooth client onboarding and ongoing service delivery

Qualifications

• 3–5 years of experience in relationship management, client services, or sales within financial services (banking, brokerage, trading, fintech, etc.)
• Experience working withVIP clients, institutional clients, brokers, or trading firms
• Exposure tocryptocurrency exchanges, trading platforms, or fintech environments is a strong plus
• Strong communication skills and professional client-facing manner
• Fluent Russian (written and spoken) and working proficiency in English
• Able to operate effectively in a fast-paced environment with good prioritization and follow-through