Partner Success Manager Full Time

Bitpanda simplifies wealth creation. Founded in 2014 in Vienna, Austria by Eric Demuth, Paul Klanschek and Christian Trummer, Bitpanda exists to help people trust themselves enough to build financial freedom for their future. Our user-friendly, trade-everything platform empowers both first-time investors and seasoned experts to invest in the cryptocurrencies, crypto indices, stocks, precious metals and commodities they want — all possible with any sized budget, 24/7. With more than 700 team members and more than 4 million customers, our company is one of Europe’s most successful fintechs.

Headquartered in Austria but operating across all of Europe, our products are built by fast-moving, talented, “roll-up-your-sleeves-and-make-it-happen” kind of people who represent more than 50 nationalities. If you’re someone who thinks big, moves fast and wants to make an impact right from day one, then get ready to join our industry-changing team. Let’s go!

Your mission

The successful CSM will excel at articulating Bitpanda’s Technology Services value propositions around business operations and user adoption and engagement growth initiatives. You will build and maintain strong relationships with multiple contacts within assigned partner accounts and implement strategies to drive retention and revenue within our customer base.

What you’ll do 

• Manage multi-threaded relationship build on trust, business operations and user adoption for a number of partners from the go-live of the trading platform
• Cross functional alignment to increase performance ops planning, establishment of best practices, product roadmap initiatives and development of end-user outreach
• Define mutual key business metrics and success criteria and proactively monitor and report through business reviews and provide ongoing recommendations for further optimization
• Collaborate on providing solutions to critical problems for your customers issues and needs, feedback to the business for product refinement

Who you are 

• Native or C2 level in German. Excellent written and oral communication skills with all levels of the organisation, highly organised with great attention to detail, and ability to roll up your sleeves and manage multiple tasks to fill in the gaps.
• 2-3 years relevant work experience in client-facing roles for SaaS or fintech organisations
• Expertise with leading projects, facilitating training workshops, and or liaising cross functionally to solve or enable customers business needs
• Excellent written and oral communication skills with all levels of the organisation, highly organised with great attention to detail, and ability to roll up your sleeves and manage multiple tasks to fill in the gaps
• Creative problem solver, accountable, and team player who owns their own impact and understands the the benefits of knowledge sharing and a collaborative environment

What’s in it for you

• Flexibility-first approach to work* including:
  • Unlimited fully-paid annual leave
  • Recharge Breaks
  • 20 weeks gender-neutral New Parent Leave
• Hybrid Working*:
  • 50/50 home/office for office hub locations
  • 60 days Work From Anywhere* following the 80/20 Rule
  • €500 Work from Home budget
• An attractive individual stock option plan* in a high growth company, and a competitive salary
• Exclusive premiums when trading on Bitpanda
• Occasional company-wide and team events — both in-person and virtually!
• Learning & development opportunities
• Top-notch “tech pack” – your choice between PC or Mac
• Bitpanda merch to keep you swagged out and living the Bitpanda brand
• A global Bitpanda team of fast-moving, talented, “roll-up-your-sleeves-and-make-it-happen” kind of people who are united (across cultures and time zones) by our unique way of working

*These benefits do not apply for our internships and exceptions to our Hybrid Working policy apply to teams with shift schedules or for folks whose roles require them to be in office (think: Workplaces team or IT).

And, above all, the opportunity to learn & grow as part of Bitpanda’s incredible journey towards being Europe’s future #1 investment platform.

Bitpanda is committed to fostering a fair and equal environment based on trust and mutual respect. We believe that a diverse and inclusive workplace is paramount to our success and we are committed to building a team that represents a wide variety of backgrounds, perspectives, and skills.