Customer Support Specialist – Compliance Full Time (Remote)

Binance is the global blockchain company behind the world’s largest digital asset exchange by trading volume and users, serving a greater mission to accelerate cryptocurrency adoption and increase the freedom of money.

Are you looking to be a part of the most influential company in the blockchain industry and contribute to the crypto-currency revolution that is changing the world?

Please note, all positions at Binance require relevant experience. Applications without the required experience will not be considered.

In very little time, Binance has become the no. 1 global crypto-currency exchange in the world.

Are you looking to be a part of one of the most influential companies in the blockchain industry and contribute to the crypto-currency revolution that is changing the world?

We are seeking Customer Support Officers to provide support on global compliance inquiries and operations. Please submit your CV in English.

Responsibilities

• Handle high volume live chat and other online tools
• Maintain 24 hour turnaround response, 7 days a week
• Provide accurate, valid and comprehensive information to users pertaining to compliance matters
• Follow communication procedures, guidelines, and policies
• Support other business units with customer liaison, accurately document customer requests
• Manage complaints pertaining to compliance matters, provide proper solutions and options within the time limits
• Participate in internal and external training programs related to AML/CFT and other subjects that may form part of the day to day work requirements
• Any general administration and ancillary activities as may be required and related to the above functions in accordance with the business requirements of the Company

Requirements

• At least 1-2 years’ directly related experience in a customer support role
• Compliance experience will be advantageous
• An undergraduate degree is preferred
• Able to work on weekend shifts
• English language is mandatory, second language will be advantageous
• Demonstrated ability to write effectively, with good communication skills.
• Applications from the United Kingdom will not be considered.

Working at Binance

• Do something meaningful; Be a part of the future of finance technology and the no.1 company in the industry
• Fast moving, challenging and unique business problems
• International work environment and flat organisation
• Great career development opportunities in a growing company
• Possibility for relocation and international transfers mid-career
• Competitive salary
• Flexible working hours, Casual work attire