Client Experience Specialist Full Time (Remote)

Binance is the global blockchain company behind the world’s largest digital asset exchange by trading volume and users, serving a greater mission to accelerate cryptocurrency adoption and increase the freedom of money.

Are you looking to be a part of the most influential company in the blockchain industry and contribute to the crypto-currency revolution that is changing the world?

Binance is a client-facing business, and Customer Service is extremely important for us. We hope to create a platform where our users are well supported with excellent quality, fast response time, and accurate information. Support is conducted including but not limited to customer queries, training, and identification approval processes for institutional clients.  Support will be in Chinese and English, that’s why we are looking for candidates with proficiency in both languages.

Responsibilities

• Handle institutional customer enquiries, advices and suggestions via email or video call for identification verification
• Excellent oral and written communication skills with a customer-focused, regulatory-awareness attitude
• Assist Client Experience Managers with crafting messaging to assist with unique client inquiries
• Review and approve transactions for different business units as necessary; handle any special cases or ad hoc tasks
• Track product requests and partner with product team until implementation

Requirements

• Minimum 1 year experience in client services, preferably in finance or wealth management industry
• College degree or above
• Proficient in English with clear and logical communication in the language. Proficiency in Chinese Mandarin is a plus
• High level of honesty and integrity. Proactive and meticulous.A sense of responsibility and team work spirit
• Ability to work under pressure, strong communication skills and exceed beyond expectation
• Passionate for the customer service industry and can accept to work under different work shifts, including night shift.
• Positive about the crypto industry
• Must be based in EU (Visa/Work permit not provided)

Conditions

• Do something meaningful; Be a part of the future of finance technology and the no.1 company in the industry
• Fast moving, challenging and unique business problems
• International work environment and flat organisation
• Great career development opportunities in a growing company
• Possibility for relocation and international transfers mid-career
• Competitive salary
• Flexible working hours, Casual work attire